BRIEF PROGRAM OVERVIEW
This program is designed to help participants explore the importance of client focus and relationship management. This course places particular emphasis on strategy and methods for developing and maintaining client relationships to increase profitability and retention.
Participants shall learn how to design client experience journey map, develop customer experience management strategy, identify and manage key account as well as acquire requisite skills to retain manage client relationship successfully.
This course enables participants to: develop the commercial awareness, activities and skills to retain and manage your business relationships with existing clients more effectively.
By the end of the course, delegates should have a practical understanding of how to:
- Use a relationship management approach to build more business from clients
- Maximise the effectiveness of contact initiatives, telephone calls and meetings
- Capitalise on business opportunities with clients and contacts
- Secure an ongoing pipeline of business with existing, occasional and lapsed clients.