Executive and Personal Assistants -
Functions, Skills & Tools
Executive and Personal Assistants – Functions, Skills & Tools
Why Attend?
ON-SITE PRICE: N70,000
VIRTUAL PRICE: N40,000
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.
WHO SHOULD ATTEND?
- Executive Assistance
- Executive Administrators
- Personal Assistance to Senior Executive
- Office Administrator
- Office Manager
DURATION: 2 DAYS
TRAINING PACK
- Award of Certificate of Participation, on completion.
- Customized Training Materials
- interactive, experiential learning
- Light Refreshment
- 30days On- going mentorship
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: Working with Your Manager
- Adapting to Their Style
- Anticipate Their Needs
- Getting Your Responsibilities Defined
- When to Take the Initiative
Module Three: Administrative Soft Skills
- Social Intelligence
- Basic Business Acumen
- Office Management
- Active Listening
- Case Study
Module Four: Effective Time Management
- Calendar Management
- Prepare for Changes and Surprises
- Keeping Others On Track
- Urgent/Important Matrix
- Case Study
Module Five: Meeting Management
- Creating An Agenda
- Keeping Minutes
- Keeping the Meeting On Time
- Variations for Large and Small Meetings
Module Six: Tools of the Trade (I)
- Email Protocol
- Office Machinery
- Computer and Software Skills
- Communication Skills
Module Seven: Tools of the Trade (II)
- Phone and Voicemail Etiquette
- Word Processing
- Business Writing
- Internet Research
Module Eight: Being an Effective Gatekeeper
- Filtering Data and Information
- Learn to Say No
- Dealing With Difficult People
- Recognize the Tricks
- Case Study
Module Nine: Organizational Skills
- Prioritizing Your Workload
- Goal Setting
- Plan for Tomorrow, Today
- Staying on Track
Module Ten: Confidentiality Guidelines
- Your Confidentially Duty
- Be Diplomatic and Discreet
- Keeping Data Secure
- What To Do in Sticky Situations
Module Eleven: Special Tasks
- Project Management
- Trade Shows
- Interacting with Clients
- Social Media Management
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluation
Executive and Personal Assistants – Functions, Skills & Tools – Feb 15th – 16th
Executive and Personal Assistants – Functions, Skills & Tools- May 10th – 11th
Executive and Personal Assistants – Functions, Skills & Tools – Aug 23 – 24