Customer Service – Exceeding Expectation

Customer Service – Exceeding Expectation

Success Drives Global Consult Limited (SDCG) is a dynamic firm of seasoned professionals that focuses on human capacity and enterprise development IT, strategy, implementation, advisory, HR, regulatory, compliance, risk, audit, tax, and operations project managers. For every sector, there is a project manager type that specializes in that sector. In addition, project managers work in different types of industries, which include financial services, consulting, healthcare, business, construction, information, retail, manufacturing, insurance, government, and real estategenuine, click here Analytical,Assertive,Attention to detail,Business analysis Change management,Current state assessment,Current vs, best-in-class gap analysis,Current state-gap analysis Collaborative,Coordinated,Data analysis,Due diligence,Future state assessment,Future state design,Evaluation,Excel,Executing,plans,Execution,metrics,Financial,analysis,Gap analysis,Managed,Managing client expectations ,Managing conflicts, Manage meetings, Executive Management Training,

DOWNLOAD PROCHURE

START:
September 20, 2017
DURATION:
2Days
ID:
126
COURSE FEE
60,000.00 50,000.00

Address

18, Afolabi Aina Street, allen Avenue, Ikeja Lagos.   View map

BRIEF PROGRAM OVERVIEW

This Customer Service training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction – three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customers’ needs, intense competition, and the pace of change.

Each day of every week, customers come into contact with various transactional points of service and make a silent judgment – they fill out a mental “report card” on the way they are treated.

Use the tools and techniques taught on this course to improve your customer service and retain clients and boost business. Personal recommendations account for a huge amount of new business in any sector and the easiest way to gain recommendations is by going the extra mile for your customers.

COURSE OBJECTIVES

After this customer service training course, delegates will be able to:

  • Recognise what ‘customer service excellence’ really means – to you and your customers
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organisation to manage and exceed customer expectations
  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Measure and assess how well customer service standards and objectives are being achieved
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards

FOR WHOM:

Customer service representatives, technical and support personnel, field service representatives, account managers, as well as managers who want customer service training in order to reinforce their skills and train their staffs.

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Contact Information

Address: No 18, Afolabi Aina Street, Beside Alade Market, Allen Avenue, Ikeja Lagos.

Tel: 01-2930669, 09038401501, 08033027439

E-mail: training@successdrives.net

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