Administrative Support & Office Procedures

Success Drives Global Consult Limited (SDCG) is a dynamic firm of seasoned professionals that focuses on human capacity and enterprise development IT, strategy, implementation, advisory, HR, regulatory, compliance, risk, audit, tax, and operations project managers. For every sector, there is a project manager type that specializes in that sector. In addition, project managers work in different types of industries, which include financial services, consulting, healthcare, business, construction, information, retail, manufacturing, insurance, government, and real estategenuine, click here Analytical,Assertive,Attention to detail,Business analysis Change management,Current state assessment,Current vs, best-in-class gap analysis,Current state-gap analysis Collaborative,Coordinated,Data analysis,Due diligence,Future state assessment,Future state design,Evaluation,Excel,Executing,plans,Execution,metrics,Financial,analysis,Gap analysis,Managed,Managing client expectations ,Managing conflicts, Manage meetings, Executive Management Training,

Download Brochure

START:
November 20, 2017
DURATION:
2Days
ID:
2423
COURSE FEE
70,000.00 50,000.00

Address

Crown Edge Hotel - 13, Afolabi Aina Street, Allen Avenue, Ikeja Lagos.   View map

BRIEF PROGRAM OVERVIEW

This is a two modular program about Administrative Support and Office Procedure.

Module one focuses on Administrative Support are a key part of most office environments. Administrative assistant/ support work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative support will learn new tools that will make them more efficient and valuable than ever.

Participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Module two focuses on Administrative office procedures which are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our Administrative Support and Office Procedures workshop, participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations.

COURSE OBJECTIVES

  • Describe the implications of different aspects of Tracking Tasks
  • Feedback process and handling Employees for Feedback/Ideas
  • Handling and dealing with E-Mail
  • Identifying and handling confidential Information
  • Internal and External Audit Requirements
  • Creating and Identifying Procedures
  • Creating, Sharing and Executing Procedure Guide
  • Time Management
  • Stress Management
  • Planning Meetings
  • Learn the rudiment of Organizing Travel and handling Logistics

 

 

DURATION:  2 DAYS   

TIME: 10 am prompt

TRAINING PACK:
– Award of Certificate of Participation,
– Customized Training Materials

ACCOUNT DETAILS

Bank: First City Monument Bank Plc (FCMB)

Account Name: SuccessDrive Global Consult Ltd

Account Number: 246 809 3010

 

 

 

MODULE ONE: ADMINISTRATIVE SUPPORT

  • Why Your Office Needs Administrative Procedures
    • Business Continuity
    • Succession Planning
    • Internal and External Audit Requirements
    • Recovery Planning
  • Gathering the Right Tools
    • Binder
    • Section Divider
    • Sheet Protectors
    • Cover to Cover Binders
  • Identifying Procedures to Include
    • Tracking tracks for some days
    • Reach Out to Other Employees for Feedback/Ideas
    • Write down daily task
    • Keep Track Using a Spreadsheet
  • Top Five Procedures to Record
    • Tracking tracks for some days
    • Reach Out to Other Employees for Feedback/Ideas
    • Write down daily task
    • Keep Track Using a Spreadsheet
  • What to Include in Your Binder (I)
    • Phone Etiquette
    • Business Writing
    • Effective Time Management
    • Creating Meeting Arrangements
  • Organizing Your Binder
    • Create a Table of Contents
    • List Each Section (e.g. Accounting)
    • List Procedures in that Section
    • Keep Binder Updated with any New Changes
  • What Not to Include in the Procedure Guide
    • Passwords
    • Identify Other Confidential Information Via Your Employer
    • Store Information in a Separate Folder Outside of the Guide
    • Find a Secure Location to Store
  • Share Office Procedure Guide
    • Give Guide to Boss/Executive to Review
    • Inform Office Personnel of Procedure Guide
    • Place Guide in a Visible Area
    • Allow Office Personnel to Express
    • Improvements/Updates if Needed
  • Successfully Executing the Guide
    • Create a One Hour Meeting/Seminar for Employees
    • Stay Consistent with Procedures
    • Place Guide in a Visible Area
    • Make Employees Aware of any Updated Changes
    • Keep Open to Improvements
MODULE TWO: ADMINISTRATIVE OFFICE PROCEDURES
  • Getting Organized, Part One
    • Dealing with E-Mail
    • Managing Electronic Files
    • Keeping Track of the Paper Trail
    • Making the Most of Voice Mail
  • Getting Organized, Part Two
    • Keeping Your Workspace Organized
    • Using a To-Do Book
    • The Extra Mile: Adding Project Management
    • Techniques to Your Toolbox
  • Managing Time
    • Managing Your Time
    • Keeping Others on Track
    • Maintaining Schedules
  • Getting It All Done On Time
    • Prioritizing
    • The Secret to Staying on Track
    • Goal Setting
  • Special Tasks
    • Planning Small Meetings
    • Planning Large Meetings
    • Organizing Travel
  • Verbal Communication Skills
    • Listening and Hearing: They Aren’t the Same Thing
    • Asking Questions
    • Communicating with Power
  • Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It
  • Empowering Yourself
    • Being Assertive
    • Resolving Conflict
    • Building Consensus
    • Making Decisions
  • The Team of Two
    • Working with Your Manager
    • Influencing Skills
    • What to Do in Sticky Situations
  • Section Ten: Taking Care of Yourself
    • Ergonomics
    • Stress Management
    • Dealing with a Heavy Workload

 

Leave a Reply

Your email address will not be published. Required fields are marked *

Facebook Like Box

Contact Information

Address: No 18, Afolabi Aina Street, Beside Alade Market, Allen Avenue, Ikeja Lagos.

Tel: 01-2930669, 09038401501, 08033027439

E-mail: training@successdrives.net

Our Partners

TOP
X