Courses

EXCEPTIONAL CUSTOMER SERVICES FOR RETAIL BUSINESS

BRIEF PROGRAM OVERVIEW This Customer Service training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction – three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customers’ needs, intense competition, and the […]

Advanced Client/Business Relationship Management

Program Overview This program is designed to help participants explore the importance of client focus and relationship management. This course places particular emphasis on strategy and methods for developing and maintaining client relationships to increase profitability and retention. Participants shall learn how to design client experience journey map, develop customer experience management strategy, identify and […]

EXCEPTIONAL RETAIL CUSTOMER SERVICE

BRIEF OVERVIEW “Are you quitting? But you just started!” It’s no secret that the retail industry experiences rapid and constant turnover in staff.  Keeping customer-service employees upbeat and motivated is no small task, but that is precisely what this course is designed to do. By understanding the importance of providing excellent customer service, participants will […]

Emotional Intelligence competencies programme

OVERVIEW For adaptive drive to goals achievement at workplace, this is a Training Package, to facilitate Human Realities Application at creative and Operations Management Decisions towards goals achievement. Emotional intelligence describes the ability to understand one”s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence […]

ADMINISTRATIVE SUPPORT AND OFFICE PROCEDURE FOR EXECUTIVE ADMIN & PA

PROGRAM OVERVIEW This program is designed to empowered participants with requisite skills required for effective Administrative Office Procedures and General Administrative Support. Administrative office procedures are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish […]

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Contact Information

Address: No 18, Afolabi Aina Street, Beside Alade Market, Allen Avenue, Ikeja Lagos.

Tel: 01-2930669, 09038401501, 08033027439

E-mail: training@successdrives.net

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